Refund policy

Last Updated: October 31, 2025

Thank you for shopping with Veyric. We want every customer to feel confident when ordering from us. Please review the information below, which outlines how returns, refunds, and order fulfillment are handled.

Refunds & 30-Day Money-Back Guarantee

We proudly offer a 30-day money-back guarantee for customers who do not experience satisfactory results after using Veyric as directed for 30 days.

To qualify for this guarantee, customers must provide written documentation detailing their experience using the product from the start of use through the end of the 30-day period. This helps us verify proper usage and continue improving our products.

Please note:

  • Only one refund per customer is permitted under this guarantee

  • Shipping fees are non-refundable

  • Refunds are not issued for shipping delays, as these are beyond our control

To initiate a refund request, please contact us at veyricstore@gmail.com or https://shopveyric.com/pages/contact-1 and include your order number along with the required documentation after 30 days of using the product.

All refunds are processed in U.S. Dollars (USD) to the original payment method. Customers are responsible for any fees related to currency conversion or exchange rates.

Health & Safety Requirements

Because Veyric products are ingestible pet supplements, we prioritize safety, hygiene, and quality control.

For this reason:

  • Only unopened, unused, factory-sealed products may be considered for return

  • Returns must be requested within 7 days of delivery

  • Customers are responsible for return shipping

  • A 25% restocking fee will be deducted from the refund amount

Unauthorized returns will not be accepted or refunded.

How to Request a Return

To initiate a return request, please contact us at:

https://shopveyric.com/pages/contact-1

All returns must be approved before shipping anything back.
Once approved, we will provide return instructions and packaging guidance.

Email Communication Limitation

Emails sent to Veyric that are filtered into our spam, junk, or blocked folders by email providers may not be visible to us.

Veyric is not responsible for messages that are not received or reviewed due to spam filtering or email provider limitations, and such messages do not constitute valid notice under this policy.

Please use the Contact section on our website to ensure your message gets to us.

https://shopveyric.com/pages/contact-1

Order Fulfillment & Shipping Process

Once an order is placed, it enters our fulfillment system for processing and shipment.
Delivery timeframes shown at checkout are estimates only and may vary due to carrier volume, seasonal demand, customs processing, or operational delays.

Once shipped, responsibility for delivery timing and carrier handling rests with the shipping provider. Veyric is not responsible for carrier delays beyond our control.

Packages marked “Delivered” by the carrier are considered successfully fulfilled.

Order Changes, Cancellations & Refund Limitations

Once an order has been fulfilled, processed, packed, or shipped, it is no longer eligible for cancellation or refund.

This includes orders marked as:

  • Fulfilled

  • Shipped

  • In Transit

Once an order enters the fulfillment and shipping system, it cannot be stopped, reversed, or recalled.

Refund Exception — Go Green Initiative

In rare cases, and at our sole discretion, Veyric may offer a partial refund through our Go Green Initiative.

  • This option is not guaranteed

  • It is the only refund option available after shipment

  • Customers keep the product

  • 50% Refund

  • No return shipping is required

  • Helps reduce environmental waste

Results Disclaimer

Individual results may vary.
Veyric products are not guaranteed to produce specific outcomes.

Lack of visible improvement or dissatisfaction with results does not qualify an order for return or refund.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us within 24 hours of delivery with:

  • Your order number

  • Clear photos of the product and packaging

If verified, a replacement may be issued at our discretion.

Non-Returnable Items

For health, hygiene, and safety reasons, we cannot accept returns for:

  • Opened or used items

  • Health and personal care products

  • Perishable goods

  • Sale items or digital products

  • Gift cards

  • Hazardous or flammable materials

Exchanges

We do not offer direct exchanges.
If you want a different item, please request a return (if eligible) and place a new order separately.

EU 14-Day Cooling-Off Period

Orders shipped to the EU may be canceled or returned within 14 days only if the product remains unopened, unused, and meets all eligibility requirements above.

Chargebacks & Payment Disputes

By completing checkout, the customer agrees to contact Veyric directly before initiating any chargeback or payment dispute.

Chargebacks filed for orders that are in transit, delivered, or compliant with this policy may be contested using this policy as evidence.

Final Acknowledgment

By placing an order with Veyric, the customer confirms they have read, understood, and agreed to all policies listed above.