Shipping policy

Last updated: October 31, 2025

Thank you for choosing Veyric. We’re committed to delivering high-quality pet wellness products and providing clear, transparent information about how your order is processed and shipped. Please review our full Shipping Policy before placing an order.

Order Processing

  • All orders are processed within 1-2 business days (Monday–Friday, excluding holidays).

  • Once your order has been processed and shipped, you will receive a shipping confirmation email with your tracking number.

  • Orders cannot be canceled once they have entered fulfillment or been shipped.

Estimated Delivery Times

Because of high demand and our specialized fulfillment process, delivery typically takes:

United States Shipping

  • 8–12 business days
    (Business days do not include weekends or holidays.)

Please note: These are estimated timeframes and not guaranteed delivery dates.

High-Volume Periods

During holidays, sales events, or promotional periods (including Black Friday and Cyber Monday, Christmas), order processing and shipping times may experience slight delays. We appreciate your patience during these times.

Tracking Information

  • Tracking numbers are automatically emailed once your order ships.

  • Tracking updates may take 24–72 hours to appear depending on the carrier.

  • If your tracking shows “In Transit,” “Processed,” or “Departed Facility,” your package is still moving normally.

Lost, Stolen, or Marked-as-Delivered Packages

Veyric is not responsible for:

  • Packages that show Delivered but are not received

  • Packages delivered to an incorrect address entered by the customer

  • Stolen packages after delivery

If your tracking shows “Delivered” but you do not have the package, we recommend:

  1. Checking with household members or neighbors

  2. Checking your mailbox, parcel locker, or around the delivery area

  3. Confirming that the shipping address on your order is correct

  4. Waiting 24–48 hours, as carriers sometimes mark packages delivered early

  5. Contacting your local post office with your tracking number

Once a package is marked as Delivered, Veyric is unable to issue refunds or replacements.

Delayed Packages

Delays may occur due to:

  • Weather conditions

  • Carrier or logistics issues

  • High shipping volume

  • Regional processing delays

While delays are outside our control, we’re happy to help look into tracking updates for you.

Airport, Customs, & International Transit Delays

In some cases, packages may experience delays while awaiting clearance, transfer, or processing at airports, customs facilities, or international transit hubs.

These delays are caused by factors outside of Veyric’s control, including but not limited to:

  • Airline cargo backlogs

  • Customs inspections or clearance delays

  • International logistics bottlenecks

  • Government or carrier-related processing issues

Veyric is not responsible for delays caused by airports, customs authorities, or international transit facilities.

If your tracking shows that your package is held at, delayed at, or awaiting processing at an airport or customs facility, this is considered a normal part of international shipping and does not qualify for cancellation or a refund.

We will send out a free replacement on our behalf, and apologize for any inconveniences. 

We appreciate your patience while your order continues through the carrier’s delivery network.

Incorrect Address Disclaimer

Customers are responsible for entering the correct shipping information at checkout.
Veyric is not responsible for packages that are:

  • Delayed

  • Lost

  • Delivered to an incorrect or incomplete address

Damaged or Defective Items

If your product arrives damaged, please contact us within 48 hours of delivery and provide:

  • Your order number

  • Photos of the damaged item

  • Photos of the packaging

We will replace the damaged item at no additional cost.

Important Notice for Chargebacks & Claims

By placing an order with Veyric, you agree to the following:

  • You understand and accept our estimated processing timeframe of 1-2 business days.

  • You understand and accept our estimated delivery timeframe of 8–12 business days..

  • You acknowledge that shipping will take longer during sales.

  • You acknowledge that shipping delays may occur.

  • You agree to provide accurate and complete shipping information.

  • You understand our policies on lost, stolen, or marked-as-delivered packages.

  • You acknowledge that these terms serve as proof of agreement in the event of any dispute or chargeback.

  • You agree that orders cannot be cancelled or refunded while in transit.